FAQ
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What are the delivery times?
Most of our pieces are handmade to order and take up to eight weeks for delivery.
If you require your purchase sooner, please contact us to find out if your request can be met. Pieces marked ‘Ready to ship’ are in stock and typically ship the day after purchase.
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What is the cancellation policy?
As most of our jewellery is handmade to order, orders must be cancelled within 48 hours of placing. Please email us and mark the subject heading ‘Urgent cancellation’.
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What is the return Policy?
We hope that you will be delighted with your piece(s) If for any reason you are unhappy with your purchase we are happy to exchange your order provided it is for a necklace, bracelet, or ring that are in current inventory. Earrings custom sizes and custom pieces CANNOT BE RETURNED OR EXCHANGED. We are, however, happy to discuss any potential adjustments or alterations.
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How do I care for my jewel?
Gold is a malleable material, a patina of age and use is part of the natural beauty of a piece of gold jewellery.
Do not place heavy objects on or next to your jewellery, as they may cause damage. Store chains flat or hang them around a soft item to prevent tangling. Avoid exposing jewellery directly to rough or hard objects, which may damage the precious metal. Physically demanding activities can cause unnecessary wear, so always remove your jewellery before doing housework or gardening, cooking, swimming, bathing, or playing sports.
Check fine jewellery with precious stones annually, depending on wear. Hidden damage can loosen stones, so regular checks are worthwhile.
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Can I personalize my purchase?
Whether you’re considering hand engraving, stone settings, meaningful motifs, or custom details, we’d be happy to explore the possibilities with you. Share your idea, and we’ll guide you through the process with care.
Find Your Ring Size
Measure Your Finger
Use a flexible measuring tape or a length of string.
Wrap it around the finger you'll wear your ring on—if you're creating a ring stack, consider where on your finger the ring will sit. If using string, mark the point on the string where the ends meet with a pen.
Lay the string on a flat surface and use a ruler to measure the length (in inches or millimetres) up to the mark. Compare your measurement to the size chart to determine your ring size. If you are between sizes, opt for the larger size.
Measure An Existing Ring
Choose a ring that already fits your finger well.
Measure the interior diameter of the ring in millimetres (mm).
Use the measurement chart to match the size of your ring to the closest US size in mm. The interior of the ring should align with the outer edge of the circle.
| US Size | UK Size | Diameter (mm) | Circumference (mm) |
|---|---|---|---|
| 3 | F | 14.1 | 44.2 |
| 3.5 | G ½ | 14.5 | 45.5 |
| 4 | H ½ | 14.9 | 46.8 |
| 4.5 | I ½ | 15.3 | 48.0 |
| 5 | J ½ | 15.7 | 49.3 |
| 5.5 | L | 16.1 | 50.6 |
| 6 | M | 16.5 | 51.9 |
| 6.5 | N | 16.9 | 53.1 |
| 7 | O | 17.3 | 54.4 |
| 7.5 | P | 17.7 | 55.7 |
| 8 | Q | 18.1 | 57.0 |
| 8.5 | R | 18.5 | 58.3 |
| 9 | S | 18.9 | 59.5 |
| 9.5 | T | 19.4 | 60.8 |
| 10 | T ½ | 19.8 | 62.1 |
| 10.5 | U ½ | 20.2 | 63.4 |
| 11 | V ½ | 20.6 | 64.6 |
| 11.5 | W ¾ | 21.0 | 65.9 |
| 12 | Y | 21.4 | 67.2 |
| 12.5 | Z | 21.8 | 68.5 |
| 13 | Z+1 | 22.2 | 69.7 |